Cancellation, Rescheduling and Failure to Attend Policy

Failure to attend, Rescheduling and Cancellation Policy

Failure to attend

• If you are going to be late for an appointment, please let your dietitian know.
• Failure to arrive to appointment within 10-15minutes of your appointment, will result in forfeit of session & incur a cancellation fee.

Rescheduling policy

• Any appointment that is rescheduled two or more times consecutively will be treated as a cancellation and charged a 50% cancellation fee.
• A new appointment will not be rescheduled until fee is paid.

Cancellation policy

• Cancellation with less than 48hours notice will incur 50% cancellation fee of service cost
• Cancellation with less than 24hours notice will incur a 100% cancellation fee of service cost (travel if dietitian has arrived at property)